Bang head against Bowflex...
Oct. 17th, 2005 12:08 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
savage25OK... so the replacement part from Bowflex just arrived... and guess what... they sent the wrong piece! OMG... they sent the "rear base assembly" even though it was marked on the shipping label as the "front base assembly".
So I called them and this time spoke with a real nice girl who actually seemed to know what I was talking about and was very apologetic... they don't have the part in stock, so instead she is going to send us the entire "Box 3" (because they have the box, but not the individual part)... Well, at least we know we'll get the part we need... lets just hope it doesn't get "damaged in shipment" again...
Holy cow... at this rate we may eventually have the parts for a whole new Bowflex... LOL!
I guess I should be upset... but I'm not... I'm mixed between amused and frustrated... And at least the girl I spoke with was apologetic and nice... so that really eased the situation. There's nothing I can do, so no reason to be upset... the part is on the way.
So I called them and this time spoke with a real nice girl who actually seemed to know what I was talking about and was very apologetic... they don't have the part in stock, so instead she is going to send us the entire "Box 3" (because they have the box, but not the individual part)... Well, at least we know we'll get the part we need... lets just hope it doesn't get "damaged in shipment" again...
Holy cow... at this rate we may eventually have the parts for a whole new Bowflex... LOL!
I guess I should be upset... but I'm not... I'm mixed between amused and frustrated... And at least the girl I spoke with was apologetic and nice... so that really eased the situation. There's nothing I can do, so no reason to be upset... the part is on the way.
